These terms govern use of the Milo website and platform. Where an organisation has signed a separate written agreement with us, that agreement governs its use of the platform and takes precedence over anything here that conflicts with it.
Milo is a product of Landmark Learning Group Ltd ("Milo", "we", "us"), a company registered in England and Wales, company number 16636416, whose registered office is 111 High Street, Strood, Rochester, England, ME2 4TJ.
By accessing this website or using the Milo platform you agree to these terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation.
If you do not agree, do not use the service.
Milo is an AI coaching platform for sales and recruitment teams. Depending on what a customer enables, it may transcribe and analyse conversations, generate coaching and feedback, score conversations against a framework, run practice role-play, answer questions from a knowledge base, and produce reporting for managers.
We develop the service continuously. Features may be added, changed or withdrawn. We will not materially degrade a paid customer's core functionality during a paid term without telling them.
Where you deploy Milo to your staff, you are responsible for:
You are responsible for the legality of recording. Call recording is regulated, differently in different countries and sometimes differently between states or regions. Some require every participant to consent; some require only one; most require notice.
Milo gives you controls over whether recording happens at all, which applications it may apply to, and which call types are recorded or blocked. It cannot determine what the law requires where you and the people you speak to are located. Obtaining any necessary consent and giving any necessary notice is your obligation, not ours.
You must not:
You own your content — your recordings, transcripts, documents, knowledge material and the data derived from them. We claim no ownership of it.
You grant us a limited licence to host, process and transmit that content strictly as needed to provide the service to you, to support you, and to comply with law. Nothing wider.
We do not use your content to train generalised AI models, and we do not permit our providers to do so. We may use aggregated, de-identified information — which does not identify you, your organisation or any individual — to operate and improve the service.
The platform can connect to third-party services at your option — for example Microsoft single sign-on, or a Google account used to import training material from YouTube. Your use of those services is governed by their own terms, and you are responsible for having the right to connect the account you connect. We are not liable for their availability, or for changes they make to their APIs and policies.
Milo generates transcripts, scores, summaries and coaching using automated systems. These are probabilistic and can be wrong. Speech recognition mishears names, figures and technical terms. Scoring is an aid to judgement, not a measurement.
Output is provided for coaching purposes. It is not legal, financial, employment or professional advice. Do not rely on it as the sole basis for a decision that affects someone — verify anything that matters against the underlying recording, and apply human judgement.
If you use scoring in performance management, that is your decision and your responsibility to make fairly, lawfully and transparently to the people affected.
The Milo platform, applications, models, documentation, branding and everything we supply remain our property or that of our licensors. These terms grant you a non-exclusive, non-transferable right to use the service during your term, and nothing more.
Feedback you give us about the product may be used freely and without obligation. It does not affect your ownership of your content.
Fees, billing frequency, licensed seats and payment terms are set out in your order form or written agreement. Unless that document says otherwise, fees exclude VAT and other applicable taxes, and are non-refundable for a period already begun. We may suspend the service for non-payment after giving reasonable notice.
Where the service is provided free of charge — including trials, pilots, waitlist access and early-access programmes — it is provided as-is, may be changed or withdrawn at any time, and sections 16 and 17 apply with particular force.
We aim to keep the service available and to fix faults promptly, but we do not guarantee uninterrupted operation unless a written service level agreement says so. Maintenance, third-party failures and events outside our reasonable control can interrupt it. We will give notice of planned maintenance where practical.
Our handling of personal data is described in the Privacy Policy, which forms part of these terms. Where we process personal data on your behalf we do so as a processor, on your documented instructions, under a data processing agreement.
Each party will protect the other's confidential information with at least reasonable care, use it only for the purposes of the agreement, and not disclose it except to personnel and advisers who need it and are bound by equivalent obligations. This does not apply to information that is public through no fault of the recipient, independently developed, or required to be disclosed by law.
We warrant that we will provide the service with reasonable skill and care.
Otherwise, and to the fullest extent permitted by law, the service is provided "as is" and we exclude all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that transcription or scoring will be accurate, or that output will meet your requirements.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
Subject to that, and to the fullest extent permitted by law:
You will indemnify us against claims, losses and reasonable costs arising from your unlawful recording of a conversation, your breach of section 6, or content you upload that infringes a third party's rights.
We may update these terms; the date at the top will change. For customers with a written agreement, changes take effect at renewal unless agreed otherwise. Continued use of the website after a change means you accept the updated terms.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.
If a provision is found unenforceable, the rest continues in force.
Questions about these terms, and privacy matters: matt@ask-milo.ai — see also the Privacy Policy.
Landmark Learning Group Ltd, 111 High Street, Strood, Rochester, England, ME2 4TJ. Registered in England and Wales, company number 16636416.